Silent Call Campaigning MP John Hemming has called upon the victims of Silent Calls to make sure that their voices are heard by Ofcom.
Silent calls can occur when automated calling systems used by call centres generate more calls than the available call centre agents can manage. When the person called answers the telephone and there is no agent available, the automated calling system abandons the call. This can result in the person called experiencing silence on the line when they answer the telephone.
Writing on his blog John said: "Silent Calls cause considerable anxiety and nuisance. It is important that people tell Ofcom that they want Silent Calls to stop."
They can e-mail: email@example.com or write to Matthew Chapman, 6th Floor, Consumer Affairs Team, Ofcom, Riverside House, 2A Southwark Bridge Road, London SE1 9HA. or phone (020) 7981 3040.
You must enclose / attach a consultation coversheet with your communications with Ofcom.
For further documents and information on Ofcoms policy relating to this issue please see the Ofcom Website: www.ofcom.org.uk.
John commented further "We need to make sure that there are no more silent calls. I have been putting pressure on the Tax Man to stop making nuisance calls. Charities have said they will stop doing it. We need the cold calling business to be forced to stop this nuisance. It is important; the message is clear "No More Silent Calls".
See John's weblog for other stories and actions John has taken relating to this issue.